Shipping and Delivery Policy

Last Updated: October 9, 2026

This Shipping and Delivery Policy explains the order processing, shipping, delivery, tracking, and related terms applicable to purchases made through cdcss.shop, operated by PINK PROPERTIES LIMITED.

Please review this policy carefully before placing an order.

Nothing in this policy limits any mandatory consumer rights under applicable law.

1. Shipping Destinations

We deliver to destinations supported by our online store.

Shipping availability may vary depending on:

  • Destination country;

  • Postal code;

  • Product availability;

  • Carrier coverage;

  • Local delivery restrictions;

  • Customs requirements; and

  • Other logistical considerations.

Customers can confirm whether delivery is available to their destination by entering their delivery address during checkout.

If delivery is not available to a particular destination, the applicable shipping option may not be offered during checkout.

2. Order Processing Time

Orders are generally processed within 1–2 business days after they are successfully placed and confirmed.

Business days generally exclude Saturdays, Sundays, and public holidays.

Orders placed during weekends or public holidays will normally begin processing on the next business day.

Processing may occasionally take longer due to high order volumes, public holidays, verification requirements, or other operational circumstances.

If a significant processing delay occurs, we will make reasonable efforts to inform the affected customer.

3. Estimated Shipping and Delivery Time

After an order has been dispatched, the estimated standard shipping time is generally 5–7 business days.

This shipping estimate does not include the initial 1–2 business days required for order processing.

The combined estimated processing and shipping time is therefore generally 6–9 business days.

These timeframes are estimates rather than guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier, customs processing, and circumstances affecting transportation.

Where a different delivery estimate is provided for a particular order, the applicable order information will be communicated during checkout or through the order confirmation process.

4. Shipping Fees

We offer free standard shipping to all destinations where delivery is available through our online store.

No standard shipping fee is charged for orders delivered to supported destinations.

The available shipping options and applicable charges, if any, for optional delivery services will be displayed during checkout before the order is submitted.

Free standard shipping does not automatically mean that customs duties, import taxes, or other government-imposed charges are included.

Please refer to the Customs, VAT and Import Charges section of this policy for additional information.

5. Delivery Estimates

Delivery dates and timeframes displayed on our website, during checkout, or in order communications are estimates unless expressly stated otherwise.

Delivery may occasionally be affected by:

  • Carrier congestion;

  • Customs processing;

  • Public holidays;

  • Severe weather;

  • Transportation interruptions;

  • High shipping volumes;

  • Incorrect or incomplete delivery information;

  • Local delivery restrictions; or

  • Other circumstances outside our reasonable control.

We will make reasonable efforts to arrange delivery within the estimated period.

Any mandatory consumer rights concerning delayed delivery remain unaffected.

6. Shipping Confirmation

Once an order has been dispatched, we may send a shipping confirmation to the email address provided during checkout.

Where available, shipping confirmation information may include:

  • Carrier name;

  • Tracking number;

  • Tracking link;

  • Dispatch date; and

  • Other relevant delivery information.

Please ensure that the email address provided when placing your order is correct.

7. Order Tracking

Where shipment tracking is available, customers may use the tracking number or tracking link provided to monitor delivery progress.

Tracking information may not become available immediately after dispatch.

Tracking updates depend on the carrier and its tracking system.

Not all delivery services provide the same level of tracking information.

If you have difficulty tracking your order, please contact us at:

Email: support@cdcss.shop

Please include your order number when contacting customer support.

8. Delivery Address

Customers should provide accurate and complete delivery information when placing an order.

Please verify:

  • Recipient name;

  • Street address;

  • Building or apartment number, where applicable;

  • Postal code;

  • City;

  • Country;

  • Telephone number; and

  • Email address.

If you notice an error in your delivery information, please contact us as soon as possible.

If the order has not yet been dispatched, we may be able to update the delivery information.

Once an order has been dispatched, address changes may not be possible.

9. Incorrect or Incomplete Addresses

If a parcel cannot be delivered because the customer supplied an incorrect or incomplete address, the shipment may:

  • Be delayed;

  • Be held by the carrier;

  • Be returned to the sender; or

  • Require additional delivery arrangements.

Reasonable additional costs resulting directly from incorrect information supplied by the customer may be the customer's responsibility where permitted by applicable law.

Please contact us promptly if you identify an address error.

10. Failed Delivery Attempts

Depending on the carrier and delivery service, one or more delivery attempts may be made.

If delivery cannot be completed, the carrier may:

  • Attempt redelivery;

  • Contact the recipient;

  • Leave delivery instructions;

  • Arrange collection at a designated location; or

  • Return the parcel.

Customers should follow any reasonable instructions provided by the carrier.

If your parcel is returned following unsuccessful delivery attempts, please contact us to discuss the available options.

11. Delayed Orders

If your estimated delivery period has passed, please check any available tracking information.

Tracking information may show:

  • The current parcel location;

  • An attempted delivery;

  • Customs processing;

  • A carrier delay;

  • A collection location; or

  • Another shipment update.

If tracking is unavailable or there has been no meaningful update for an extended period, please contact us.

Email: support@cdcss.shop

Telephone: +64 21 849 2144

Please provide your order number so we can investigate the shipment.

Where appropriate, we will contact the relevant delivery provider and work toward a suitable resolution.

12. Lost Parcels

If you believe your parcel has been lost, please:

  • Check any available tracking information;

  • Confirm the delivery address;

  • Check whether another household member accepted the parcel;

  • Check designated delivery or reception areas;

  • Review any delivery notice provided by the carrier; and

  • Contact customer support if the parcel cannot be located.

Please provide your order number and relevant delivery information.

If a shipment is confirmed as lost before delivery, we will provide an appropriate remedy in accordance with applicable consumer law.

Nothing in this section transfers our statutory delivery responsibilities to the customer.

13. Damaged Parcels

Please inspect your parcel as soon as reasonably possible after delivery.

If a parcel or product arrives damaged, contact us promptly.

Where reasonably possible, provide:

  • Your order number;

  • A description of the damage;

  • Photographs of the product;

  • Photographs of the outer packaging;

  • A photograph of the shipping label; and

  • A video showing the issue, where relevant.

Please retain the packaging until we have reviewed the issue where reasonably possible.

Depending on the circumstances, an appropriate remedy may include repair, replacement, return, refund, or another remedy required by applicable consumer law.

14. Incorrect Products

If you receive a product different from the one ordered, please contact us.

Please provide:

  • Your order number;

  • Photographs of the product received;

  • A photograph of the shipping label; and

  • A description of the issue.

After reviewing the information, we will provide appropriate instructions.

Reasonable return shipping costs resulting from an incorrect product supplied by us will be handled in accordance with our Return and Refund Policy and applicable law.

15. Missing Products or Components

If your order arrives with missing products, accessories, or components, please contact us.

Where reasonably possible, provide:

  • Order number;

  • Description of the missing item;

  • Photographs of the products received;

  • Photographs of the outer packaging; and

  • Photograph of the shipping label.

We will review the issue and provide an appropriate solution in accordance with applicable consumer law.

16. Customs, VAT and Import Charges

Orders shipped across national borders may be subject to:

  • Value-added tax (VAT);

  • Customs duties;

  • Import taxes;

  • Customs clearance charges; or

  • Other fees imposed by the destination country.

The treatment of these charges depends on the delivery destination, the applicable tax and customs rules, and the arrangements for the particular shipment.

Where applicable taxes or charges are included in the amount paid at checkout, this will be indicated where reasonably possible.

Where import duties, taxes, or government charges are not included in the purchase price, customers may be responsible for those charges where permitted by applicable law and where the required information has been provided before purchase.

We do not guarantee that every international shipment will be free from additional customs or import charges.

Customs processing may occasionally affect delivery times.

We do not control the processing times or charges imposed independently by customs authorities.

Nothing in this section removes any obligation to disclose mandatory charges or other material purchase information before an order is placed.

17. Delivery Restrictions

Certain products may be subject to delivery restrictions based on:

  • Destination country;

  • Product type;

  • Carrier requirements;

  • Customs regulations;

  • Safety requirements; or

  • Applicable law.

If we cannot legally or reasonably deliver a product to the selected destination after an order has been placed, we will contact the customer.

Where appropriate, the affected order or item may be cancelled and any payment received for the cancelled item will be refunded in accordance with applicable law.

18. Multiple Shipments

An order containing multiple products may occasionally be dispatched in more than one parcel.

In such cases:

  • Parcels may arrive on different dates;

  • Separate tracking information may be provided; and

  • Different carriers may be used.

Receiving only part of an order does not necessarily mean that other items are missing.

If you believe an item is missing, please contact customer support.

19. Delivery Carriers

Orders may be delivered through third-party postal, courier, or logistics providers.

The specific carrier may vary depending on:

  • Destination;

  • Product;

  • Parcel size;

  • Shipping service; and

  • Carrier availability.

We do not guarantee the use of a particular carrier unless specifically confirmed for the order.

Carrier selection does not remove our obligations under applicable consumer law.

20. Risk During Delivery

For consumer purchases, responsibility for accidental loss or damage during delivery will be determined according to applicable consumer law.

Where required by law, the risk generally remains with us until the customer, or a third party designated by the customer other than the carrier, physically receives the goods.

If your parcel is lost or damaged before delivery, please contact us so that we can investigate and provide an appropriate remedy.

21. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist.

However, once an order has entered processing or has been dispatched, changes or ordinary cancellation may no longer be possible.

Any applicable statutory cancellation or withdrawal rights remain unaffected.

For further information, please review our Return and Refund Policy.

22. Unclaimed or Refused Deliveries

If a customer does not collect a parcel or refuses delivery, the shipment may be returned to the sender.

Refusing delivery or failing to collect a parcel does not necessarily constitute a valid exercise of a statutory right of withdrawal.

Customers who wish to withdraw from an eligible purchase should clearly communicate their decision in accordance with our Return and Refund Policy and applicable law.

Reasonable additional costs directly caused by unjustified refusal or failure to collect a shipment may be the customer's responsibility where permitted by applicable law.

Mandatory consumer rights remain unaffected.

23. Payment and Delivery

The payment methods available for an order are those displayed during checkout.

Payment and delivery arrangements may depend on the selected payment method, delivery destination, and order circumstances.

Customers should review the payment instructions and order details presented during checkout or in the applicable order confirmation.

For further information, please review our Payment Policy.

24. Returns and Refunds

Returns, exchanges, and refunds are handled according to our Return and Refund Policy and applicable consumer law.

Before returning a product, please contact customer support to obtain the applicable return address and return instructions.

Email: support@cdcss.shop

The company's registered business address is not necessarily the product return address.

Nothing in this section requires prior authorization to exercise a statutory right of withdrawal where such a right applies.

25. Customer Responsibilities

Customers are responsible for providing accurate information reasonably necessary to complete their orders.

This includes:

  • Correct recipient details;

  • Complete delivery address;

  • Valid contact information;

  • Reasonable cooperation with delivery arrangements; and

  • Compliance with lawful delivery or import requirements applicable to the order.

Nothing in this section transfers responsibilities that must legally remain with us to the customer.

26. Consumer Rights and Policy Updates

Nothing in this Shipping and Delivery Policy excludes, restricts, or limits mandatory consumer rights.

Where applicable consumer law provides greater protection concerning delivery, delayed orders, lost parcels, damaged goods, cancellations, or refunds, those mandatory legal requirements will prevail.

We may update this policy from time to time to reflect changes in delivery arrangements, carrier services, business operations, or applicable law.

The latest version will be published on our website.

27. Contact Information

For questions about shipping, delivery, tracking, delayed orders, or damaged parcels, please contact:

PINK PROPERTIES LIMITED

Company Number: 3769517

NZBN: 9429030719224

Registered Address:

58 O'brien Road

Omiha

Waiheke Island 1081

New Zealand

Email: support@cdcss.shop

Telephone: +64 21 849 2144

Website: https://cdcss.shop/

Important: The registered address above is provided for company identification purposes and is not automatically the address for product returns. Please contact customer support for the applicable return address.