Frequently Asked Questions

Last Updated: October 9, 2026

Welcome to the Frequently Asked Questions page of cdcss.shop, operated by PINK PROPERTIES LIMITED.

Here you can find information about our online store, orders, payments, shipping, returns, refunds, and customer support.

If you need further assistance, please contact us at support@cdcss.shop.

General Information

1. Who operates cdcss.shop?

cdcss.shop is an online store operated by PINK PROPERTIES LIMITED, a company registered in New Zealand.

Company Number: 3769517
NZBN: 9429030719224

Our company and contact details are available on our Contact Information and Legal Notice pages.

2. What products can I purchase from your store?

You can browse and purchase the products currently listed on our website.

Product availability, descriptions, specifications, prices, and available options are displayed on the relevant product pages.

3. How can I contact customer support?

You can contact us using the following details:

Email: support@cdcss.shop
Telephone: +64 21 849 2144

Please include your order number when contacting us about an existing order.

4. How do I place an order?

To place an order:

  1. Select the product you wish to purchase.

  2. Choose any available product options.

  3. Add the product to your cart.

  4. Proceed to checkout.

  5. Enter your delivery and contact information.

  6. Select an available payment method.

  7. Review your order details before submitting your order.

After placing your order, you may receive an order confirmation by email.

5. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist you.

However, changes may no longer be possible once an order has entered processing or has been dispatched.

Any applicable statutory cancellation or withdrawal rights remain unaffected.

Payments and Pricing

6. What payment methods do you accept?

The payment methods available for your order will be displayed during checkout.

Available methods may vary depending on the destination, currency, order details, and payment provider.

Please review the available payment options before submitting your order.

7. Can I pay when my order is delivered?

If payment upon delivery is available for your order, it will be presented as an available payment option during checkout.

Availability may depend on the destination, order details, and delivery arrangements.

Please follow the payment instructions provided during checkout or in your order confirmation.

8. Is payment secure?

Payments are handled through the payment services and methods made available during checkout.

Applicable payment providers may use their own security and verification procedures.

We will not ask you to send payment passwords or confidential login credentials by email.

9. Do your product prices include shipping?

Yes. We offer free standard shipping to all destinations supported by our online store.

No standard shipping fee is charged for delivery to supported destinations.

Any optional delivery services and their applicable charges, if offered, will be displayed during checkout.

Free standard shipping does not automatically mean that all customs duties or import-related charges are included.

10. Can product prices change?

Product prices may change from time to time.

The applicable price for an order will be displayed during checkout before the order is submitted.

Price changes will not normally affect orders already accepted, except where correction is permitted by applicable law.

Shipping and Delivery

11. How long does order processing take?

Orders are generally processed within 1–2 business days after they are successfully placed and confirmed.

Business days generally exclude weekends and public holidays.

Processing may occasionally take longer due to order volume, verification requirements, or other operational circumstances.

12. Which countries do you deliver to?

We deliver to destinations supported by our online store.

To confirm delivery availability, enter your shipping address during checkout.

If delivery is unavailable to a particular destination, the applicable shipping option may not be offered.

13. How long does delivery take?

After dispatch, standard shipping generally takes an estimated 5–7 business days.

Including the usual 1–2 business days for processing, the combined estimated delivery period is generally 6–9 business days.

Delivery times are estimates and may vary depending on the destination, carrier, customs processing, and other circumstances.

14. Do you provide order tracking?

Where shipment tracking is available, tracking information may be provided after dispatch.

Tracking information may include a tracking number, tracking link, or carrier details.

If you have difficulty tracking your order, please contact customer support.

15. What should I do if my order is delayed?

If your order has not arrived within the estimated delivery period, please check any available tracking information.

If you need assistance, contact us at support@cdcss.shop and provide your order number.

We will review the available shipping information and work toward an appropriate resolution.

Your mandatory consumer rights concerning delayed delivery remain unaffected.

16. What happens if my parcel is lost?

If you believe your parcel is lost, please contact customer support with your order number and delivery information.

We may investigate the shipment with the relevant delivery provider.

If a parcel is confirmed as lost before delivery, an appropriate remedy will be provided in accordance with applicable consumer law.

17. What should I do if my parcel arrives damaged?

Please contact us promptly if your parcel or product arrives damaged.

Where reasonably possible, provide your order number, a description of the damage, and relevant photographs.

We will review the issue and provide an appropriate remedy in accordance with applicable consumer law.

18. Can I change my delivery address?

Please contact us as soon as possible if you need to change your delivery address.

If your order has not yet been dispatched, we may be able to update the address.

Once an order has been dispatched, address changes may not be possible.

Returns and Refunds

19. What is your return policy?

We offer a 30-day voluntary return period, subject to the eligibility conditions explained in our Return and Refund Policy.

This voluntary return arrangement is separate from any mandatory statutory rights.

For eligible consumers in the European Union or European Economic Area, a statutory 14-day right of withdrawal may also apply.

Please review our Return and Refund Policy for complete details.

20. How do I request a return?

To request a return under our voluntary return policy, please contact:

support@cdcss.shop

Please include your order number and relevant information about the product.

Our customer support team will provide the applicable return instructions and return address.

Where a statutory right of withdrawal applies, you may exercise that right by clearly informing us of your decision within the applicable legal period. Prior approval is not required to exercise that statutory right.

21. Where should I send a returned product?

Please contact customer support to obtain the applicable return address and instructions.

Do not automatically send products to our registered company address.

Our registered address in New Zealand is provided for company identification purposes and is not necessarily the product return location.

Please refer to our Return and Refund Policy for further information.

22. Do I need approval before returning an item?

For returns under our voluntary return policy, please contact customer support so that we can provide the appropriate return instructions.

However, any applicable statutory right of withdrawal can be exercised by clearly communicating your decision within the legal withdrawal period.

Your statutory withdrawal rights do not depend on receiving prior return approval.

23. Who pays for return shipping?

Return shipping costs depend on the reason for the return, the applicable return conditions, and mandatory consumer law.

For voluntary returns, the customer may be responsible for return shipping costs where this has been properly disclosed and is permitted by law.

Where a product is defective, incorrect, or otherwise subject to a statutory remedy, return shipping costs will be handled in accordance with applicable consumer law.

Please review our Return and Refund Policy for details.

24. How long does it take to receive a refund?

For approved voluntary returns, refunds are generally processed within 10 days after approval, subject to the conditions of our Return and Refund Policy.

Where a statutory right of withdrawal applies, the relevant legal refund deadline applies. For eligible EU/EEA withdrawals, reimbursement is generally due within 14 days after we are informed of the withdrawal, subject to any lawful right to withhold reimbursement until the goods are received or evidence of return is provided.

The time required for the refunded amount to appear may also depend on the payment provider or financial institution.

25. How will I receive my refund?

Refunds will be issued using an appropriate method based on the original payment arrangement and applicable law.

Where legally required, reimbursement will be made using the same payment method used for the original transaction unless the customer expressly agrees otherwise and does not incur additional fees as a result.

For orders paid using a method that does not support automatic reversal, customer support may arrange an appropriate alternative refund method.

26. Can I exchange a product?

If you would like to exchange a product, please contact customer support.

Exchange availability may depend on the product, stock availability, the reason for the request, and applicable consumer law.

Where an exchange is unavailable, an appropriate alternative remedy may be offered where applicable.

Orders and Product Information

27. What should I do if I receive the wrong product?

If you receive a product different from the one ordered, please contact us promptly.

Provide your order number, a description of the issue, and photographs where reasonably possible.

We will review the matter and provide appropriate instructions.

Your statutory rights concerning incorrect or non-conforming goods remain unaffected.

28. What happens if I paid upon delivery and need a refund?

If your order was paid upon delivery, please contact customer support to arrange an appropriate refund method.

Depending on the original payment arrangement, a direct reversal may not be available.

We will provide suitable refund instructions in accordance with our Return and Refund Policy and applicable law.

29. What if an item is unavailable after I place an order?

If an item becomes unavailable after your order is placed, we may contact you to discuss available options.

Depending on the circumstances, these may include:

  • Waiting for the item to become available;

  • Choosing a suitable alternative, if offered; or

  • Cancelling the affected item and receiving an appropriate refund of any payment made.

We will not substitute a materially different product without appropriate customer agreement.

30. Will I have to pay customs duties or import taxes?

Orders shipped across national borders may be subject to VAT, customs duties, import taxes, clearance charges, or other government-imposed fees.

Whether these charges apply, and whether they are included in the amount paid at checkout, depends on the destination and applicable arrangements.

Where additional charges are not included in the purchase price, customers may be responsible for them where permitted by law and where the required information has been provided before purchase.

Free standard shipping does not automatically mean that all import-related charges are included.

For further details, please review our Shipping and Delivery Policy.

31. What if my order contains missing items or accessories?

If an order arrives with missing items, accessories, or components, please contact customer support.

Provide your order number, a description of the missing items, and relevant photographs where reasonably possible.

We will investigate and provide an appropriate solution.

32. Can I order multiple products together?

You may purchase multiple products in a single order where the website and checkout support the selected items.

Some orders may be dispatched in separate parcels.

Where this occurs, parcels may arrive on different dates and may have separate tracking information.

Customer Support and Legal Information

33. Where can I find your store policies?

You can review our policies on the following pages:

  • Shipping and Delivery Policy

  • Return and Refund Policy

  • Payment Policy

  • Privacy Policy

  • Terms of Service

  • Legal Notice

  • Contact Information

  • Company Profile

Please review the relevant policies before placing an order.

34. How is my personal information handled?

We process personal information as described in our Privacy Policy and in accordance with applicable data protection requirements.

Information may be used for purposes such as processing orders, arranging delivery, providing customer support, handling payments, and meeting legal obligations.

Please refer to our Privacy Policy for further details about personal data processing and applicable rights.

35. What rights do I have as a consumer?

Your rights depend on the applicable consumer protection laws and the circumstances of your purchase.

These may include rights relating to:

  • Accurate product information;

  • Delivery of purchased goods;

  • Statutory withdrawal or cancellation;

  • Defective or non-conforming products;

  • Refunds and other legal remedies; and

  • Protection against unfair commercial practices.

Nothing in our store policies excludes or limits mandatory consumer rights.

36. What are your company's registered details?

Our online store is operated by:

PINK PROPERTIES LIMITED

Company Number: 3769517

NZBN: 9429030719224

Registered Address:

58 O'brien Road
Omiha
Waiheke Island 1081
New Zealand

Customer Support Email: support@cdcss.shop

Telephone: +64 21 849 2144

Website: https://cdcss.shop/

The registered company address is provided for business identification purposes and should not be assumed to be the address for product returns.

For return instructions, please contact customer support.

Important Notice

These frequently asked questions provide general information about our store procedures.

For complete terms and conditions, please refer to the applicable store policies.

Nothing in this FAQ limits mandatory consumer rights under applicable law.