Last Updated: October 9, 2026
This Return and Refund Policy applies to purchases made from the online store cdcss.shop, operated by PINK PROPERTIES LIMITED.
We want our customers to shop with confidence. Please review this policy carefully before making a purchase.
Nothing in this policy is intended to exclude, restrict, or limit any mandatory consumer rights available under applicable consumer protection law.
1. 30-Day Return Policy
We offer a 30-day voluntary return period for eligible products.
You may request a return within 30 days from the date you receive your order.
To qualify for a voluntary return, the product should generally:
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Be in the same condition in which you received it;
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Be unused, unworn, and undamaged;
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Include all original accessories, components, manuals, and other included items;
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Include original tags or labels, where applicable;
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Be returned in its original packaging where reasonably possible; and
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Be accompanied by a receipt, order confirmation, or other valid proof of purchase.
Products showing excessive use, damage, alteration, or missing components may not qualify for a full refund, except where mandatory consumer rights apply.
Our voluntary 30-day return policy is separate from and does not reduce any statutory cancellation, withdrawal, warranty, or consumer protection rights.
2. How to Request a Return
Before sending a product back, please contact us to request return instructions and the applicable return address.
Email: support@cdcss.shop
Telephone: +64 21 849 2144
Please provide:
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Your full name;
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Order number;
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Email address used for the order;
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The product you wish to return;
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The reason for the return, where applicable; and
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Photographs or videos where the return concerns damage, defects, missing items, or an incorrect product.
Providing a reason is not required when exercising an applicable statutory right of withdrawal.
For voluntary returns under our 30-day return policy, we will review your request and provide the appropriate return instructions.
If you are exercising a statutory right of withdrawal, you may notify us through a clear statement before the applicable withdrawal period expires. Prior return authorization is not required to exercise that right.
Please contact us before shipping the product so that we can provide the correct return destination and instructions.
Parcels sent to an incorrect address may experience delays.
Nothing in this section limits any applicable statutory withdrawal or consumer protection rights.
3. Return Address
The applicable return address will be provided by our customer support team after you contact us regarding your return.
Email: support@cdcss.shop
Telephone: +64 21 849 2144
Please include your order number and the product you wish to return when requesting return instructions.
We will provide the appropriate return destination and shipping instructions for your order.
Our company's registered business address is not necessarily the address used for processing product returns.
Please do not automatically send returned products to our registered business address.
For voluntary returns, please follow the return instructions provided by our customer support team.
For returns under an applicable statutory right of withdrawal, we will provide the necessary return information without requiring you to waive or reduce your statutory rights.
Please do not send returns on a cash-on-delivery, postage-due, or collect-on-delivery basis unless we have expressly agreed to this in advance.
Any applicable statutory deadlines and consumer rights remain unaffected.
4. Damaged, Defective or Incorrect Products
Please inspect your order as soon as reasonably possible after delivery.
Contact us promptly if:
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Your product arrives damaged;
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The product appears defective;
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You receive the wrong product;
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Parts or accessories are missing; or
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The parcel shows significant transportation damage.
When contacting us, please provide your order number together with clear photographs or videos showing the issue where reasonably possible.
We will review the information and provide an appropriate remedy in accordance with applicable consumer law.
Depending on the circumstances, this may include:
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Repair;
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Replacement;
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Return;
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Price reduction; or
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Refund.
If the return is required because we supplied a defective, damaged, incorrect, or otherwise non-conforming product, we will cover reasonable return shipping costs where required by applicable law.
5. Non-Returnable Products and Exceptions
Certain products may not qualify for voluntary returns or may be excluded from a statutory withdrawal right where permitted by applicable law.
These may include:
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Products made to the customer's specifications or clearly personalized;
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Products that are liable to deteriorate or expire rapidly;
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Sealed products that are not suitable for return for health protection or hygiene reasons once unsealed;
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Products that have become inseparably mixed with other items after delivery;
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Sealed audio, video, or computer software products after the seal has been removed;
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Digital content or services where applicable withdrawal rights have been lost following valid consent;
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Gift cards, where legally permitted; and
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Other products excluded from return or withdrawal under applicable consumer law.
These exclusions do not affect your mandatory rights regarding defective, damaged, incorrect, or non-conforming goods.
If you are unsure whether a product can be returned, please contact us before sending it back.
6. EU/EEA 14-Day Statutory Right of Withdrawal
Where applicable, consumers purchasing eligible products through an online or other distance-selling method in the European Union or European Economic Area generally have a statutory right to withdraw from the purchase within 14 days without giving a reason, subject to applicable legal exceptions.
For goods, the statutory withdrawal period generally begins when you, or a third party designated by you other than the carrier, receive the goods.
To exercise your right of withdrawal, you must inform us of your decision before the applicable 14-day withdrawal period expires.
You may do so by sending a clear statement to:
Email: support@cdcss.shop
Your statement should clearly identify the order and confirm that you wish to withdraw from the purchase.
You are not required to provide a reason for exercising an applicable statutory right of withdrawal.
After notifying us of your withdrawal, you must return the goods without undue delay and generally no later than 14 days after informing us of your decision to withdraw.
Please contact us to obtain the appropriate return address and instructions.
The statutory withdrawal right is not conditional upon receiving prior return authorization.
7. Condition of Products Returned Under the Statutory Withdrawal Right
You may inspect and handle a product only to the extent reasonably necessary to establish its nature, characteristics, and functioning.
You may be responsible for any reduction in the value of the product caused by handling beyond what would normally be necessary to inspect the product, where permitted by applicable law.
Opening packaging does not automatically remove a statutory withdrawal right unless a specific legal exception applies.
8. Return Shipping Costs
Change-of-Mind and Statutory Withdrawal Returns
Where you exercise an applicable statutory right of withdrawal, you are responsible for the direct cost of returning the goods, provided that we have properly informed you of this responsibility as required by law.
You are also generally responsible for return shipping costs for voluntary change-of-mind returns made under our 30-day return policy.
Return costs may include:
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Postal charges;
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Courier fees;
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Appropriate packaging expenses; and
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Other direct costs associated with returning the product.
The applicable return destination will be provided when you contact customer support.
We recommend using a secure and trackable shipping service and retaining your shipping receipt and tracking number until your return has been completed.
Defective, Damaged or Incorrect Products
You will not normally be required to pay reasonable return shipping costs where the return is caused by:
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A defective or non-conforming product;
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A product damaged before or during delivery;
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An incorrect product supplied by us;
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Missing components or accessories; or
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Another confirmed error attributable to us.
Please contact us before returning such products so that we can provide the appropriate instructions.
9. Exchanges
If you want a different product, size, model, or variation, please contact us.
Depending on product availability, we may either:
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Arrange a direct exchange; or
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Ask you to return the original product and place a new order after the return has been approved.
Product availability cannot be guaranteed until a replacement order has been confirmed.
Any mandatory rights relating to defective or non-conforming goods remain unaffected.
10. Return Inspection
After we receive your returned product, we may inspect it to determine whether it meets the applicable return requirements.
We will notify you when the return has been reviewed.
For voluntary returns, products may be refused or a reasonable deduction may be made from the refund where permitted by law if the product:
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Has been damaged after delivery by the customer;
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Shows use beyond reasonable inspection;
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Is missing accessories or components;
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Has been materially altered; or
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Has suffered a reduction in value due to unnecessary handling.
This provision does not limit mandatory consumer rights.
11. Refunds Under the EU/EEA Statutory Right of Withdrawal
Where you validly exercise an applicable statutory right of withdrawal, we will reimburse payments received from you in connection with the withdrawn purchase as required by law.
This normally includes the cost of our least expensive standard delivery method offered for the order.
If you selected an expedited, express, or other more expensive delivery method, we are not required to reimburse the additional delivery cost exceeding our standard delivery option where permitted by law.
We will process the reimbursement without undue delay and, where the EU/EEA statutory withdrawal rules apply, no later than 14 days after being informed of your decision to withdraw, subject to any lawful right to withhold reimbursement.
For purchases involving physical goods, where permitted by law, we may withhold reimbursement until:
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We have received the returned goods; or
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You provide sufficient evidence that the goods have been sent back,
whichever occurs first.
Unless otherwise agreed or legally required, reimbursement will normally be made using the same payment method used for the original transaction.
You will not be charged a separate refund processing fee by us.
12. Refunds Under Our Voluntary 30-Day Return Policy
For eligible returns falling under our voluntary 30-day return policy rather than a statutory withdrawal right, we will notify you after the returned product has been received and inspected.
If the return is approved, the refund will normally be processed within 10 days after approval.
Where possible, the refund will be issued using the original payment method.
Your bank, payment provider, or card issuer may require additional processing time before the refunded amount appears in your account.
If more than 15 days have passed since we confirmed approval of your refund and you have not received it, please contact:
Email: support@cdcss.shop
Telephone: +64 21 849 2144
13. Order Cancellations
If you wish to change or cancel an order before it has been shipped, please contact us as soon as possible.
We will make reasonable efforts to assist you, but we cannot guarantee cancellation once an order has entered processing or has been dispatched.
Any statutory withdrawal or cancellation rights available under applicable law remain unaffected.
14. Refused or Unclaimed Deliveries
Refusing delivery or failing to collect a parcel does not necessarily constitute a valid exercise of a statutory withdrawal right.
Where you wish to withdraw from an order, please contact us directly and clearly communicate your decision.
Additional costs resulting from an unjustified refusal, incorrect delivery information, or failure to collect an order may be deducted or charged where permitted by applicable law.
Mandatory consumer rights remain unaffected.
15. Proof of Purchase
We may request reasonable proof of purchase before processing a return, replacement, or refund.
Acceptable proof may include:
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Order confirmation;
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Order number;
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Purchase receipt;
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Payment confirmation; or
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Other information reasonably sufficient to identify the transaction.
16. Consumer Rights
This Return and Refund Policy provides commercial return terms in addition to any rights available under applicable consumer protection law.
Nothing in this policy is intended to exclude, restrict, or waive any consumer right that cannot legally be excluded or restricted.
Where mandatory applicable law provides greater rights than this policy, the mandatory legal requirements will apply.
17. Company and Contact Information
For questions regarding returns, refunds, exchanges, damaged products, or statutory withdrawal rights, please contact:
PINK PROPERTIES LIMITED
Company Number: 3769517
NZBN: 9429030719224
Registered Address:
58 O'brien Road
Omiha
Waiheke Island 1081
New Zealand
Email: support@cdcss.shop
Telephone: +64 21 849 2144
Website: https://cdcss.shop/
Important: The registered address above is provided for company identification purposes and should not be treated as the product return address. Please contact customer support to obtain the applicable return address and return instructions.