Payment Policy

Last Updated: October 9, 2026

This Payment Policy explains the payment terms applicable to purchases made through cdcss.shop, operated by PINK PROPERTIES LIMITED.

Please review this Payment Policy carefully before placing an order.

1. Accepted Payment Methods

The payment methods available for your order are those displayed during checkout.

Available payment methods may vary depending on the delivery destination, order details, currency, payment provider, and other applicable conditions.

Customers may select from the payment options actually offered during checkout.

If a payment method is not displayed as available during checkout, it is not available for that particular order.

We do not guarantee the availability of any specific payment method for every customer or order.

2. Payment Options

Customers can review the payment methods available for their order during checkout.

Depending on the payment method selected, payment may be required before an order is processed or according to the payment instructions provided during checkout or order confirmation.

Please review the applicable payment instructions before confirming your purchase.

The selected payment method and any applicable payment requirements will be reflected in the order information.

3. Payment Method Availability

Payment method availability may depend on factors including:

  • Delivery destination;

  • Customer location;

  • Currency;

  • Order value;

  • Product type;

  • Payment provider availability;

  • Delivery method; and

  • Applicable operational or legal requirements.

The payment methods displayed during checkout determine which options are available for the particular order.

We may update the payment methods offered through our store from time to time.

4. Order Confirmation

After placing an order, you may receive an order confirmation by email.

Please review your order confirmation carefully and ensure that the following information is correct:

  • Customer name;

  • Products ordered;

  • Product quantities;

  • Delivery address;

  • Postal code;

  • Telephone number;

  • Email address;

  • Order total; and

  • Selected payment method.

If you notice an error, please contact us as soon as possible.

Email: support@cdcss.shop

Telephone: +64 21 849 2144

5. Order Total

The total amount payable for an order will be displayed during checkout before the order is submitted.

The order total may include, where applicable:

  • Product price;

  • Applicable taxes;

  • Shipping charges;

  • Discounts;

  • Promotional adjustments; and

  • Other charges disclosed during checkout.

Where free shipping is displayed for the applicable order, no standard shipping fee will be charged.

Customers will have an opportunity to review the applicable order total before confirming the order.

6. Currency

Product prices and the applicable transaction currency will be displayed on our website and during checkout.

Depending on your location and store configuration, prices may be displayed in a local or supported currency.

The currency shown in the final checkout and order confirmation will apply to the transaction.

7. Taxes

Applicable taxes, where required, may be included in the displayed product price or calculated during checkout.

The treatment of taxes may depend on:

  • Delivery destination;

  • Applicable tax rules;

  • Product type; and

  • Order circumstances.

Where additional taxes or charges apply, they will be handled in accordance with applicable law.

8. Customs and Import Charges

International orders may be subject to customs duties, import taxes, VAT, clearance charges, or other fees imposed by the destination country.

Where these charges are included in the amount paid to us, this will be indicated where reasonably possible.

Where such charges are not included, customers may be responsible for applicable charges imposed independently by customs or government authorities, subject to applicable law.

For additional information regarding international delivery, please review our Shipping and Delivery Policy.

9. Payment Instructions

Customers should follow the payment instructions applicable to the payment method selected during checkout.

Depending on the selected payment method, payment may be processed electronically or collected according to the instructions provided for the order.

Customers are responsible for providing accurate information reasonably necessary to complete the selected payment procedure.

If you experience difficulty completing a payment, please contact our customer support team.

10. Payment-Related Charges

Any additional charges imposed by our store in connection with a selected payment method will be disclosed before the order is submitted.

Where no additional payment-related fee is displayed during checkout, no separate payment-method fee will be charged by us.

Independent banks or payment service providers may apply their own charges where permitted by applicable law and their terms.

We recommend reviewing the final order total before confirming your purchase.

11. Payment Security

Where electronic payment functions or third-party payment services are available, payment information may be processed through Shopify or an applicable independent payment service provider using the security measures provided by those services.

We do not ask customers to send sensitive financial credentials by email.

You should never send us:

  • Online banking passwords;

  • Payment account passwords;

  • Authentication codes;

  • Complete security credentials; or

  • Other confidential account login information.

If you receive a suspicious message claiming to represent our store and requesting such information, please contact us.

12. Payment Service Providers

Our online store may use Shopify and other service providers to support checkout, payment administration, fraud prevention, or transaction processing.

Where an independent payment service provider is used, that provider may process information necessary to complete or secure the transaction.

Such processing may be subject to the provider's own terms and privacy policy.

For further information about how personal information is handled, please review our Privacy Policy.

13. Payment Verification

We may review orders before processing or dispatch where reasonably necessary to:

  • Verify order information;

  • Confirm delivery information;

  • Prevent fraud;

  • Prevent unauthorized transactions;

  • Confirm product availability; or

  • Protect customers and our business.

Where necessary, we may contact you using the email address or telephone number provided during checkout to verify order or delivery information.

Failure to provide sufficient or accurate information may delay order processing.

14. Fraud Prevention

We reserve the right to review, hold, or cancel an order where there are reasonable grounds to suspect:

  • Fraud;

  • Unauthorized use of customer information;

  • False delivery information;

  • Repeated abusive orders;

  • Payment abuse; or

  • Other unlawful activity.

Any action taken for fraud prevention will be handled in accordance with applicable law.

15. Failed or Incomplete Payments

If a payment cannot be completed or verified, the order may be delayed, placed on hold, or cancelled where appropriate and permitted by applicable law.

Payment issues may arise because of:

  • Incorrect payment information;

  • Payment authorization failure;

  • Payment provider restrictions;

  • Incomplete payment;

  • Transaction verification requirements; or

  • Other payment-related difficulties.

Where payment is due upon delivery under the selected payment method, the customer should follow the applicable delivery and payment instructions.

If you experience a payment problem, please contact us.

Any applicable statutory cancellation or withdrawal rights remain unaffected.

16. Unpaid or Unclaimed Orders

Customers are responsible for providing accurate contact and delivery information and making reasonable arrangements to receive their orders.

Where an order cannot be completed because:

  • The address supplied by the customer is incorrect;

  • The recipient cannot be contacted;

  • The customer repeatedly fails to accept delivery;

  • The parcel is not collected where collection is required; or

  • A payment obligation is unjustifiably refused,

the order or shipment may be delayed, cancelled, or returned, depending on the circumstances.

Reasonable additional costs resulting directly from circumstances attributable to the customer may be the customer's responsibility where permitted by applicable law.

Nothing in this section restricts any mandatory consumer rights.

17. Order Changes

If you need to change an order after it has been placed, please contact us immediately.

Email: support@cdcss.shop

Telephone: +64 21 849 2144

We will make reasonable efforts to assist.

However, once an order has entered processing or has been dispatched, changes may no longer be possible.

18. Order Cancellations

If you wish to cancel an order before shipment, please contact us as soon as possible.

Where the order has not yet been processed or dispatched, we will make reasonable efforts to cancel it.

Once an order has been dispatched, ordinary cancellation may no longer be possible through the order-processing system.

Any applicable statutory cancellation or withdrawal rights remain unaffected.

19. Refund Methods

Refunds will be arranged in accordance with our Return and Refund Policy and applicable consumer law.

Where possible, refunds will be issued using the original payment method.

Where the original payment method does not support an automatic refund, including certain payment-on-delivery arrangements, we may contact you to arrange an appropriate alternative refund method.

Where legally required, any alternative reimbursement method will be subject to the customer's agreement.

We may request information reasonably necessary to complete the reimbursement.

We will never ask you to provide online banking passwords or other confidential banking login credentials.

20. Refund Processing

Refund eligibility is governed by our Return and Refund Policy and applicable consumer law.

For eligible voluntary returns, refunds will normally be processed within 10 days after approval.

If more than 15 days have passed since we confirmed that your voluntary return refund was approved and you have not received it, please contact us.

Email: support@cdcss.shop

Telephone: +64 21 849 2144

For a valid EU/EEA statutory withdrawal, where applicable, reimbursement will be made without undue delay and no later than 14 days after we are informed of the withdrawal, subject to any lawful right to withhold reimbursement until the returned goods are received or evidence of their return is provided.

Other statutory refunds will be processed within the timeframe required by applicable law.

21. Refund Information

Where a manual refund is necessary, we may ask you to provide information reasonably required to complete the reimbursement.

This information may include:

  • Customer name;

  • Order number;

  • Contact information;

  • Refund recipient information; and

  • Payment details reasonably necessary to complete the reimbursement.

Please provide refund information only through the communication method instructed by our customer service team.

We will process such information only for legitimate refund and transaction administration purposes.

22. Refund Fees

We do not charge customers a separate administrative fee simply for processing an approved refund.

However, return shipping costs may apply depending on the reason for the return.

For example, customers may be responsible for return shipping costs for eligible voluntary change-of-mind returns where permitted by law.

Where a product is defective, damaged, incorrect, or otherwise non-conforming, return shipping costs will be handled according to applicable law and our Return and Refund Policy.

23. Chargebacks and Payment Disputes

Where a payment method that supports payment disputes or chargebacks is available, customers may contact us if they believe there is an error with an order or payment.

We will make reasonable efforts to investigate and resolve legitimate concerns.

Nothing in this section restricts any legal right to raise a payment dispute or exercise another remedy available under applicable law.

24. Pricing Errors

We make reasonable efforts to ensure that product prices are accurate.

However, occasional technical, typographical, or pricing errors may occur.

If an obvious pricing error affects an order, we may contact you before processing the order.

Depending on the circumstances and applicable law, we may:

  • Correct the error;

  • Ask you whether you wish to proceed at the correct price; or

  • Cancel the affected order where legally permitted.

If an amount has already been paid for an order that is subsequently cancelled because of an applicable pricing error, the amount due will be refunded.

25. Promotions and Discounts

Discount codes, promotional prices, or special offers may be subject to additional conditions.

Unless otherwise stated:

  • Discount codes must be entered before the order is submitted;

  • Discounts cannot normally be applied retrospectively;

  • Promotions may have an expiration date;

  • Certain products may be excluded;

  • Promotions may not be combined; and

  • Promotional offers may be subject to availability.

Any applicable discount will be shown during checkout before the order is confirmed.

26. Payment Information and Privacy

Information collected in connection with orders and payments is handled according to our Privacy Policy.

Depending on the payment method and services used, payment-related information may be processed by:

  • PINK PROPERTIES LIMITED;

  • Shopify;

  • Payment service providers;

  • Banks;

  • Fraud-prevention providers; or

  • Other authorized service providers.

We process payment-related information only where reasonably necessary to administer transactions, provide customer service, prevent fraud, issue refunds, and comply with applicable legal obligations.

27. Consumer Rights

Nothing in this Payment Policy is intended to exclude, restrict, or waive any mandatory consumer right.

Where applicable consumer law provides greater protection concerning:

  • Payments;

  • Refunds;

  • Order cancellations;

  • Withdrawal rights;

  • Incorrect charges;

  • Defective products; or

  • Non-conforming goods,

the applicable mandatory legal requirements will prevail.

28. Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect:

  • Changes to available payment methods;

  • Changes to checkout services;

  • Changes to Shopify or other service providers;

  • Changes in applicable law;

  • Security requirements;

  • Fraud-prevention requirements; or

  • Changes to our business operations.

The latest version will be published on our website.

The “Last Updated” date at the beginning of this policy indicates when the latest version became effective.

29. Contact Us

If you have questions regarding payment, an order, a refund, or a payment-related issue, please contact:

PINK PROPERTIES LIMITED

Company Number: 3769517

NZBN: 9429030719224

Registered Address:

58 O'brien Road

Omiha

Waiheke Island 1081

New Zealand

Email: support@cdcss.shop

Telephone: +64 21 849 2144

Website: https://cdcss.shop/